Job Description

Medical Assistant for Chronic Care Management and Principal Care Management Programs

Woodlands Primary Healthcare is a growing primary care practice seeking a detail-oriented, self-motivated Medical Assistant to support our Chronic Care Management (CCM) and Principal Care Management (PCM) programs remotely. This is an excellent opportunity for a bilingual MA who thrives in a patient-centered environment and is comfortable working independently from home.

About the Role

You will serve as a key touchpoint for our chronic disease patients — conducting monthly care coordination calls, documenting clinical interactions, updating care plans, and ensuring patients remain engaged with their treatment goals between office visits. This is a remote position requiring reliable internet, a quiet workspace, and strong self-discipline.

Key Responsibilities

• Conduct monthly CCM/PCM outreach calls with enrolled patients to review symptoms, medications, and care plan progress
• Accurately document all encounters and time logs in eClinicalWorks (ECW)
• Coordinate care between specialists, PCP, and ancillary providers
• Assist with care plan creation and updates under provider supervision
• Identify and escalate urgent patient concerns to the clinical team
• Maintain compliance with CMS billing requirements for CCM/PCM time tracking
• Support patient enrollment and consent documentation

Requirements

• Medical Assistant certification (CMA, RMA, or equivalent) preferred
• Minimum 2–3 years of experience in a clinical or care coordination role
• Proficiency in eClinicalWorks (ECW) — required, no exceptions
• Experience with CCM, PCM, or RPM programs strongly preferred
• Bilingual — English/Spanish required (spoken and written)
• Must reside in the Spring, TX or Katy, TX area
• Reliable home office setup with stable internet connection
• Strong communication, documentation, and time-management skills
• Ability to work independently with minimal supervision

Compensation & Schedule

• Pay: $17–$25/hour depending on experience
• Full-time or part-time options available
• Monday–Friday | Standard business hours (CST)

Benefits

• Paid time off
• Flexible scheduling
• Growth opportunities within an expanding practice
• Supportive clinical team and clear workflows

Flexible work from home options available.

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